Thank you for shopping with Royal Saree. We want you to love your purchase, and we aim to provide a smooth, worry-free shopping experience. Please read our return and refund guidelines below.
Return Eligibility
Our return policy is valid for 30 days from the date of delivery. If 30 days have passed, we unfortunately cannot offer a refund or exchange.
To qualify for a return:
- The saree must be unused, unwashed, and in original condition.
- All tags, labels, and packaging must be intact.
Items that have been worn, altered, or damaged due to customer handling are not eligible for return.
Non-Returnable Items
We do not accept returns for the following:
- Gift cards
- Downloadable or digital items
- Intimate or hygiene-related accessories (petticoats, fall edging services, blouse stitching, etc.)
- Items damaged due to perfume, stains, or misuse
- Products purchased during clearance or final sale
Proof of Purchase
A receipt or order number is required for all returns.
Please do not send products back to the manufacturer.
Partial Refund Situations
Partial refunds may be granted if:
- The item shows signs of use
- The saree or accessory is not in original condition
- Parts are missing (without company error)
- The product is returned after 30 days but within 45 days (special approval only)
Refund Process
Once we receive your return, our team will inspect the product. We will notify you via email regarding approval or rejection of the refund.
If approved, the refund will be credited to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card provider—refund posting may take time.
- Contact your bank for processing updates.
If you have completed all steps and still have not received your refund, please contact us at support@infintyonlinesolutions.com.
Sale Items
Only regular-priced products can be refunded.
Sale or discounted items are non-refundable.
Exchanges
We offer exchanges only for defective or damaged items.
To request an exchange, email us at support@infintyonlinesolutions.com, and send the item to:
First Floor, Vastudeep, Jayraj Nagar, Borivali West
Mumbai, 400092.
Gifts
If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit after we receive the returned item.
If the order was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
To return a product, mail it to:
First Floor, Vastudeep, Jayraj Nagar, Borivali West
Mumbai, 400092.
Important notes:
- Customers are responsible for return shipping costs.
- Shipping charges are non-refundable.
- If approved, return shipping fees may be deducted from your refund.
- For higher-value items, using a trackable courier service is recommended.
Need Help?
For any questions related to returns or refunds, contact us at:
support@infintyonlinesolutions.com.